ServiceNow Incident Management Free Course for Help Desk Employees and Management. The fastest way to learn a ticketing system used by majority of IT and companies. This is how you gain experience working a ticketing system.
Join this channel to get access to perks:
https://www.youtube.com/channel/UC9xYJSVPaB3RRO9nqVaYUoQ/join
My equipment: https://www.amazon.com/shop/cobuman
Like on Facebook https://www.facebook.com/cobuman
Discord: https://discord.gg/JuJ73YKnju
00:00 Intro
01:28 Creating a Login ID and Granting access inside of ServiceNow
05:28 Changing Roles to Help Desk Analyst
13:59 Incidents/Tickets tutorial
15:23 Creating Filters for specific Assignment Groups
20:04 Help Desk Analyst Tier 2 user example
23:55 Changing Assignment Groups and Routing tickets to correct support groups
31:22 Help Desk Analyst Tier 1 Resolving Tickets
35:46 Creating Trouble Tickets when user calls in on the phone
45:17 Running and Creating Reports
