Required ServiceNow Knowledge to Work in IT, Help Desk Incident Management Free Training Course. Creating interactions, trouble tickets, routing tickets, noting tickets, resolving tickets and much more. Great for beginners.
00:00 Intro
01:03 Settings up Access
06:22 Creating Interaction Tickets
12:38 Creating Incident From Interactions
20:42 What are Requests?
25:24 Creating New Incidents
39:16 Creating Change Tickets
41:25 Alternative methods
Join this channel to get access to perks:
https://www.youtube.com/channel/UC9xYJSVPaB3RRO9nqVaYUoQ/join
My equipment: https://www.amazon.com/shop/cobuman
Like on Facebook https://www.facebook.com/cobuman
Send Trouble Ticket Here: https://cobuman.atlassian.net/servicedesk/customer/portal/1
Discord: https://discord.gg/JuJ73YKnju
